Delivery Information

Here at Embroidery Express we have employed DPD to deliver our orders to you. DPD is an award-winning courier service in its own right offering an advanced delivery service that is second to none. As a leading provider of parcel delivery services worldwide, DPD offers you a first-class range of services covering all aspects of domestic, European and international parcel delivery, providing you with fast access to all major business regions.

DPD Predict - our one hour delivery window

Nobody likes waiting around all day for a courier or tradesman to arrive. Once Embroidery Express has dispatched your order via DPD we will:

  • Send you an email or text advising within a one hour window what date and time they will deliver your Embroidery Express order.
  • If the date and time isn’t convenient you can reply to the email or text requesting a different delivery time.
  • Alternatively you can request your Embroidery Express order be delivered to a neighbour.

On the day of delivery, DPD will:

  • Send you another email or text advising the name of the delivery driver so you know who to expect.
  • Send you another email or text advising within a 15 minute window when the named driver will arrive at your home or business.
  • If you couldn’t take delivery yourself and had your Embroidery Express order delivered to a neighbour, DPD will email or text you to say when it was delivered.

Our delivery pricing for goods purchased through our website are as follows:

 

Popular Delivery Services

 

 Standard Shipping (Next Working Day)Pre 12AM Shipping (Next Working Day)Pre 10AM Shipping (Next Working Day)Pre 12AM Shipping (Saturday Delivery)
Service DescriptionNext Working Day delivery after order competition.Next Working Day delivery (Pre-12)
after order competition.
Next Working Day delivery (Pre-10)
​after order competition.
Saturday delivery (Pre-12)
​after order competition.
Shipping ChargeUnder £150 exVAT - £8.00+VAT
Over £150 exVAT - Free of Charge
£15.00+VAT£27.00+VAT£35.00+VAT
Lead TimePlain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
Plain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
Plain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
Plain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days

 

 Standard Shipping (Next Working Day)
Service DescriptionNext Working Day delivery after order competition.
Shipping ChargeUnder £150 exVAT - £8.00+VAT
Over £150 exVAT - Free of Charge
Lead TimePlain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
 Pre 12AM Shipping (Next Working Day)
Service DescriptionNext Working Day delivery (Pre-12)
after order competition.
Shipping Charge£15.00+VAT
Lead TimePlain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
 Pre 10AM Shipping (Next Working Day)
Service DescriptionNext Working Day delivery (Pre-10)
​after order competition.
Shipping Charge£27.00+VAT
Lead TimePlain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
 Pre 12AM Shipping (Saturday Delivery)
Service DescriptionSaturday delivery (Pre-12)
​after order competition.
Shipping Charge£35.00+VAT
Lead TimePlain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days

Other Services

 

 Express Orders (Pre 10AM Next Working Day)Click & CollectOffshore Shipping (Two Working Days)
Service DescriptionNext Working Day delivery (Pre-10)
​after order competition.
You will be notified when your order
is ready to collect from us.
Two Working Day delivery
after order competition.
Shipping Charge£60.00+VATNot Applicable£25.00+VAT
Lead TimePlain Items - 1 Working Days
Embroidered Items - Up to 3 Working Days
Plain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
Plain Items - 4 Working Days
Embroidered Items - Up to 8 Working Days

 

 Express Orders (Pre 10AM Next Working Day)
Service DescriptionNext Working Day delivery (Pre-10)
​after order competition.
Shipping Charge£60.00+VAT
Lead TimePlain Items - 1 Working Days
Embroidered Items - Up to 3 Working Days
 Click & Collect
Service DescriptionYou will be notified when your order
is ready to collect from us.
Shipping ChargeNot Applicable
Lead TimePlain Items - 3 Working Days
Embroidered Items - Up to 7 Working Days
 Offshore Shipping (Two Working Days)
Service DescriptionTwo Working Day delivery
after order competition.
Shipping Charge£25.00+VAT
Lead TimePlain Items - 4 Working Days
Embroidered Items - Up to 8 Working Days